Last updated: 3rd August 2026

This Privacy Policy explains how Zygo Health Ltd ("we", "us", "our") collects and uses personal data when you use our website, place an order or subscription, sign up to marketing, or contact us.

Contact: hello@zygohealth.co.uk

Postal address (customer contact/returns): Flat 6, Portland Close, 101 Hendon Lane, London, N3 3SH, United Kingdom.

1) About us

Zygo Health Ltd is the data controller of personal data collected through our website and services.

If you have privacy questions or want to exercise your rights, contact hello@zygohealth.co.uk

Company number: 16766948

ICO: ZC134151

2) What data we collect

We collect only what we need to run the website, process orders, and communicate with you.

• Identity & contact: name, billing/delivery address, email address, phone number (if provided).
• Orders & subscriptions: order history, products purchased, subscription status (pause/defer/cancel), support requests and emails.
• Payments: we do not store full card details. Payments are processed securely by Shopify/payment providers. We may receive limited transaction data (e.g., payment status, transaction IDs).
• Website & device data: IP address, device/browser type, pages viewed, actions taken, referral source, approximate location (from IP).
• Marketing & email activity: marketing preferences; email opens/clicks (where enabled).
• Cookies & advertising identifiers: cookie IDs and similar identifiers for analytics/advertising (where enabled).
• Reviews and user content: reviews/testimonials and other content you submit (where applicable).

3) How we collect data

We collect data when you checkout, subscribe, sign up to marketing, email us, leave a review, or browse our site (via cookies/pixels).

4) Why we use your data (and the legal basis)

• Orders/subscriptions & customer service (Contract).
• Website performance and improvement (Legitimate interests and/or Consent for non-essential cookies).
• Marketing and advertising (Consent and/or Legitimate interests where permitted).
• Fraud prevention and security (Legitimate interests and/or Legal obligation).
• Legal/accounting compliance (Legal obligation).

5) Marketing, soft opt-in, and abandoned cart messages

Marketing emails: only where permitted by law. Opt out anytime via unsubscribe or by emailing hello@zygohealth.co.uk

Soft opt-in (existing customers): if you purchase from us, we may email you about similar products where permitted by law. You can opt out at any time.

Abandoned cart: if you enter your email at checkout (or are logged in) and don’t complete purchase, we may send a reminder to help you complete your order.

Service messages: order/shipping/subscription messages are not marketing.

6) Email tracking (Klaviyo)

Our emails may include tracking (pixels) that measures delivery, opens, and clicks to improve communications and keep records accurate. You can unsubscribe from marketing at any time.

7) Cookies, analytics, and advertising (Simple Cookie Policy)

We use cookies and similar technologies to help our website work, understand how it’s used, and (where enabled) measure advertising.

Types of cookies we use:

• Strictly necessary cookies: required for the website to function (e.g., cart, checkout, security, and fraud prevention). They can’t be switched off in our systems.
• Analytics cookies (Google Analytics): help us understand how visitors use the site so we can improve performance.
• Marketing/advertising cookies (Meta Pixel and similar tools): help measure advertising performance and build audiences for ads on platforms like Facebook/Instagram.

Your choices: where required, we ask for your consent for analytics and marketing cookies through a cookie banner/settings tool. You can also control cookies through your browser settings. If you disable cookies, some features (including checkout) may not work properly.

8) Interest-based advertising (Meta)

We may use Meta Pixel and similar tools to measure ad performance and show you more relevant ads. You can control how Meta uses your data for ads via your Meta ad preferences and by adjusting cookie settings in your browser/cookie banner.

9) Who we share data with (main providers)

We share data only as needed to operate our services:

• Shopify (website, checkout, order management).
• Klaviyo (email marketing/automation).
• Google Analytics (site analytics).
• Meta Platforms (ad measurement/audiences via Meta Pixel).
• Payment providers enabled through Shopify.
• Courier/shipping partners.
• Professional advisers and authorities where required by law.

We do not sell your personal data to other brands. We also do not share your personal data with other brands for their own marketing purposes.

10) Business transfers

If we sell, transfer, or restructure our business or assets, customer data may be shared as part of that transaction, subject to confidentiality and applicable law.

11) International transfers

Some providers may process data outside the UK. Where this occurs, we use safeguards recognised under UK GDPR, such as the UK International Data Transfer Addendum and/or Standard Contractual Clauses, as applicable.

12) Retention

We keep data only as long as necessary: orders/accounting (legal/tax), support history (service), marketing (until you opt out), and analytics (based on settings).

13) Your rights

You may have rights to access, correct, delete, restrict, object, portability, and withdraw consent. To exercise your rights, email hello@zygohealth.co.uk You can also complain to the UK ICO.

14) Security, accounts, and breaches

We use reasonable security measures to protect personal data. If you create an account, keep login details confidential.

If a breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the ICO and affected individuals where required by law.

15) Children

Our website and products are not intended for under-18s and we do not knowingly collect their data.

16) Third-party links

We are not responsible for the privacy practices of third-party websites linked from our site.

17) Changes to this policy

We may update this policy from time to time. The version on our website applies when you use the site or place an order.