Last updated: 3rd August 2026

This Shipping Policy explains how Zygo Health Ltd ("we", "us", "our") ships orders placed on our website.

1) Delivery areas

We deliver to UK addresses and we also offer overseas/international shipping to selected destinations at an additional cost.

Overseas shipping options and pricing will be shown at checkout where available. If international shipping is not available for your destination (or the cost is not shown at checkout), please contact us at hello@zygohealth.co.uk and we will advise whether we can ship to your location and provide a shipping quote.

2) Dispatch location

Orders ship from London, United Kingdom.

3) Shipping costs

• UK: We currently offer free shipping on eligible orders (as displayed at checkout). We may change this offer for future orders.
• Overseas/International: Shipping is charged at the rate shown at checkout (where available) or as quoted by us via email. Any applicable duties, taxes, or import charges are the responsibility of the recipient unless stated otherwise at checkout.

4) Delivery times

Delivery estimates shown at checkout are estimates only and are not guaranteed. Delays can occur due to factors outside our control (for example, carrier disruption, weather, strikes, customs processing, system outages, or incorrect address details).

5) Delivery address accuracy

You are responsible for providing a complete and accurate delivery address and any access information needed for delivery.

If an order is returned to us because the address was incomplete/incorrect or delivery could not be completed, we may (at your option):

• Re-ship the order (you may need to pay re-shipping costs), or
• Refund you minus any costs we incur for return shipping/handling (where permitted by law).

6) Safe place instructions

If you ask the carrier to leave your parcel in a "safe place" (where supported), you accept responsibility for loss or damage after delivery.

7) Risk and ownership

• Risk of loss or damage passes to you when you (or a person/carrier you nominate) take physical possession of the goods.
• Ownership ("title") passes to you once we have received payment in full.

8) Damaged, incorrect, or missing items (72-hour window)

If your order arrives damaged, incorrect, or with missing items, please email hello@zygohealth.co.uk within 72 hours of delivery and include:

• Your order number
• Photos of the outer packaging, inner packaging, product(s), and shipping label
• A brief description of the issue

This helps us investigate quickly and raise claims with the carrier where relevant. We may not be able to offer a replacement or swap if you report outside this timeframe where permitted by law.

Where appropriate, we will arrange a replacement/swap or another suitable remedy, and we may request that affected item(s) be returned before issuing a replacement.